Dedicated Support

These support plans are meant for hosts who are outgrowing shared support, but not ready for a fully dedicated team. Our support staffs are shared between 2-3 clients which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day with guaranteed response time and level 3 support.

We handle right from basic Level 1 ticket to more complex Level 3 server administration tasks including escalations. In short we will take care of your clients for you as you would. There is no way your customers come to know that the support is providing from HotSys. We function truly as your support team and all replies to the customers are enclosed with your company’s greetings and signature.

Our company provides advanced monitoring of your servers and reduce your downtime to minimum. We are able to monitor your server’s various services like Apache, Dns, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will login and find the cause and restart the service. Suppose, the failed service is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.


DS – 1


  • 24/7 support
  • Starting from 300 tickets
  • L1 / L2 / L3 team

DS – 2


  • 24/7 support
  • Advanced monitoring
  • SLA – qulity guaranteed

DS – 3


  • 24/7 support
  • Starting from 3h
  • L1 / L2 / L3 team

DS – 4


  • Turnkey solutions
  • Automation
  • Further support

Tariff Plans DS-1 DS-2 DS-3 DS-4
Helpdesk L1/L2 Support 24/7 24/7 24/7 24/7
White Label Support yes yes yes yes
Basic Server Monitoring yes yes yes yes
Sales/Billing Support yes yes yes yes
Server Administration yes yes yes yes
Control Panel Administration yes yes yes yes
Number Of Servers unlimited unlimited unlimited unlimited
Response Time 20 min 20 min 20 min 20 min
Resolution Time 6 hrs 6 hrs 5 hrs 4 hrs
Helpdesk L3 support no yes yes yes
Virtualization Administration no yes yes yes
Server Setup and Optimization no yes yes yes
Control Panel Installation no yes yes yes
Software/Hardware Raid Setup no yes yes yes
Abuse Management no no yes yes
3rd Party Software Installation no no yes yes
OS Installation via KVM no no yes yes
Hacking Investigation no no yes yes
Advanced Server Monitoring no no yes yes
Server Migration no no no yes
Server Migration 1-20 domains 21-50 domains 51-100 domains unlimited

Other Services

Server Management

Server Management services cover installations, upgrades, troubleshooting, maintenance, monitoring, OS updates, and much more.


Dedicated Support

Initial Server setup, Security updates and patches, Cloud Administration, Virtualization Management, Hack & Disaster Recovery, Backup Restoration and many other things in a timely fashion.


Individual Solutions

Architecting, developing and implementing effective systems that withstand high loads and help companies achieve 99.99% uptime.