These support plans are meant for hosts who are outgrowing shared support, but not ready for a fully dedicated team. Our support staffs are shared between 2-3 clients which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day with guaranteed response time and level 3 support.
We handle right from basic Level 1 ticket to more complex Level 3 server administration tasks including escalations. In short we will take care of your clients for you as you would. There is no way your customers come to know that the support is providing from HotSys. We function truly as your support team and all replies to the customers are enclosed with your company’s greetings and signature.
Our company provides advanced monitoring of your servers and reduce your downtime to minimum. We are able to monitor your server’s various services like Apache, Dns, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will login and find the cause and restart the service. Suppose, the failed service is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.
|Helpdesk L1/L2 Support||24/7||24/7||24/7||24/7|
|White Label Support||yes||yes||yes||yes|
|Basic Server Monitoring||yes||yes||yes||yes|
|Control Panel Administration||yes||yes||yes||yes|
|Number Of Servers||unlimited||unlimited||unlimited||unlimited|
|Response Time||20 min||20 min||20 min||20 min|
|Resolution Time||6 hrs||6 hrs||5 hrs||4 hrs|
|Helpdesk L3 support||no||yes||yes||yes|
|Server Setup and Optimization||no||yes||yes||yes|
|Control Panel Installation||no||yes||yes||yes|
|Software/Hardware Raid Setup||no||yes||yes||yes|
|3rd Party Software Installation||no||no||yes||yes|
|OS Installation via KVM||no||no||yes||yes|
|Advanced Server Monitoring||no||no||yes||yes|
|Server Migration||1-20 domains||21-50 domains||51-100 domains||unlimited|
Server Management services cover installations, upgrades, troubleshooting, maintenance, monitoring, OS updates, and much more.
Initial Server setup, Security updates and patches, Cloud Administration, Virtualization Management, Hack & Disaster Recovery, Backup Restoration and many other things in a timely fashion.